An order that is attempting to be refreshed must have all of the accounts associated with that order to be currently linked, without errors. If you are refreshing an order that is failing its due to one or more of the customer's institutions having become unlinked.

The issue can be rectified by contacting the customer and asking them to log back into the Consumer Portal and to fix any linking errors. Once all institutions have been successfully linked again, the order refresh can then be attempted.