Common reasons why a customer may not have received the email notification may be:
- The email address listed in the order is incorrect. Edit the order and ensure the correct email.
- The email may be in the customer's spam folder. Have the customer check their spam folder.
If the customer still is not seeing their email, proceed as follows:
- Find the customer's order from the Dashboard on the Orders Page.
- Click through to their Order Details page and click on the Re-Notify icon in the upper right.
** Please be aware only the user an order is assigned to, will see available and can click to send a Re-Notify email.
If still not available, create a support ticket through this support portal and a technical support representative will be in contact with you.